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You can’t lose out on this opportunity on learning how to win new customers and retainig them forever with you so that your business will be a great success!
We’ve all heard that keeping customers is cheaper and easier than getting new one, but frankly, its hard to get real commitment from customers. Learn how to Win & Woo your customers with a systematic, strategic and easy-to-implement plan! Strenghten your relationship with your customer by making them feel valued. Through this 3-CD package, you will know what your customer really want & how to nurture lasting customer relationship.
In this 3-CD Leadership package, you will also learn:
- How to turn any call into a sales opportunity by using the ESP™ approach.
- How to use the Value-Edge™ to gain buy-in and commitment from your reps.
- How to cultivate relationships and use the skills of customer "romance."
- How to concrete steps to take for customer service recovery.
- And much more….
For just $249.00, you will get:
CD1 – From Order Taker to Sales Maker- Transform Your Customer Service Center into a Gold
Mine (Presented by Kerry & Andy Elkind)
- Learn the 6 keys to sales success.
- Refocus your reps from "selling" to "helping customer buy."
- and much more…
CD2 – Romancing Your Customers: Strategies to Create Lasting ‘Customer Love’ (Presented by JoAnna Brandi)
- Learn how to get everyone thinking "lifetime value."
- Business owners: get the 'whole' picture of customer acquisition and retention and find out how to keep it all moving in a positive direction.
- and much more…
CD3 – Turn Your Unhappy Customers into Cash Cows (Presented by Laurie Brown)
- What your customers really want — get an inside view of customers' expectations.
- How to listen patiently to come up with an effective solution.
- and much more…
And that’s just to scratch the surface with what’s in store. Purchase this CD compilation today and you’ll have all the tools needed to get yourself (and others) out of a sticky situation. Don’t miss out on this great opportunity!
Order below or by calling 866-574-2876
Your Expert Speakers
Laurie Brown is an international trainer and consultant who works to help people improve their sales, service and presentation skills. She is the author of The Teleprompter Manual, for Executives, Politicians, Broadcasters and Speakers.
Laurie’s interactive, fun approach to learning allows students to discover the methods that will help set themselves apart from the competition. Her clients all agree that working with Laurie has made a difference to their bottom line. Visit her website at http://www.thedifference.net/.
Kerry Weiner Elkind and Andy Elkind are the authors of Service To Sales: Changing Culture and Mindset in Your Call Center. Co-founders of The Elkind Group (TEG), Kerry and Andy have more than 25 years of telesales and call center experience. Through their custom learning solutions, TEG has achieved outstanding success with both inbound and outbound sales in business-to-business and business-to-consumer organizations. And they have special expertise in producing outstanding sales results from service representatives who don’t see themselves as "sales people."
Kerry and Andy are popular speakers at national business organizations and conferences on topics ranging from developing leaders to maximizing the performance of today's free agent workforce. Kerry is the co-author of Free Agents: People and Organizations Creating A New Working Community (Jossey-Bass, Inc. 1997). Both Kerry and Andy are contributing writers to many internet and nationally syndicated publications.
Read more about the 8 Tips for Building A Sales And Service Organization in their new book, Service To Sales: Changing Culture and Mindset in Your Call Center. Visit http://www.elkindgroup.com for ordering information.
JoAnna Brandi, President of JoAnna Brandi & Company and Publisher of the Customer Care Coach®, is in business to help her clients create Positive Customer-Caring companies that Thrive! Where the employees are motivated, the customers are loyal and the competitors are nervous.
Ms. Brandi began her career in relationship marketing and management 30 years ago when she joined CMP Media, Inc. a major trade publisher in New York where she ran a profit center. After 12 years in an "intrapreneurial" environment, Ms. Brandi went on to form her own company. Well known in her industry for setting high quality customer service standards, she set out to teach others what she had practiced successfully, what she calls "exquisite customer care."
JoAnna is an acclaimed public speaker, a consultant and author. Her first book Winning at Customer Retention: 101 Ways to Keep 'em Happy, Keep 'em Loyal and Keep 'em Coming Back, was published in 1995, and Building Customer Loyalty - 21 Essential Elements in Action was published in August 2001. Her latest book, 54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World was published in 2002.
She has written over 500 articles and has been writing newsletters since 1984. Currently she publishes "The Customer Care Lady's Bi -Weekly Email Tip. Her website is www.customercarecoach.com
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