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Get the customer service training you need to keep them coming back time and time again!
Customers are your company's most important asset, but to acquire and retain customers you need to win their hearts and minds with the right attitudes and skills. These aren't always instinctual but are developed over time with training and experience. Let Carol Reynolds teach you and your team the required attitudes and skills that'll make your customers go - WOW! Never lose a customer again!
Objective:
To provide you with ways to inspire and motivate your entire customer service team, and keep your customers delighted and loyal.
At the end of the conference you'll be able to:
- Stay calm and positive after rude calls from customers
- Turn people around faster
- Keep your energy up even after hours of work
- Plus, other customer service tips you can't afford to miss!
Conference Outline:
- How to handle the most difficult and demanding customers
- How to dramatically slash their turnaround times
- How to handle every call or face-to-face customer interaction with complete professionalism
- How to de-stress in 2 minutes
- How to turn angry customers friendly again!
Interact:
Are you suffering with your own customer service dilemma? Ask Carol Reynolds LIVE during our Q&A session immediately following the presentation.
Methodology:
- Audio presentation with related documentation
- Live Q&A session with speaker
Order Below or Call 866-574-2025 Today!
Your Expert Speaker
Carol Reynolds has a Masters Degree in Education and has spent over 20 years managing people. She has also enjoyed 17 years speaking internationally. Carol was on the air with 12 years of radio call-in "coaching" in her home town Las Vegas, Nevada. In her spare time she authored her book, "Journey to Love." Carol has done 90 TV shows in Las Vegas and 12 years as a marriage counselor. She says her favorite part of her life is being the mother of 3, and grandma of 10. She is known to be funny, dynamic, delightful and thought provoking.
Register to attend online now!
Use this online form to register and receive your reference materials and information pack. Select items below and click ADD TO CART below to continue.
