Click to order CDs or transcripts
Conflict Resolution Techniques: Learn to deal with difficult people -- on and off the job!
We all have difficult people in our lives - professionally they are the clients or
people we work for; personally, they can be people we live with or gave birth to! Finding it difficult to deal with them? Put the conflict resolution techniques provided by our expert speaker Bruce Lee to immediate use to resolve difficult behaviors — in any situation. Now you can easily problem solve that difficult employee before he gets too hard to handle!
Objective:
To provide you with clear, simple and effective techniques to reduce and eliminate the causes and effects of those very difficult people you face daily or from time to time — about their performance, behavior or personality.
At the end of the conference you'll be able to:
- Handle a boss/supervisor who gets angry at almost anything
- Get someone who won’t talk – to talk
- Understand why people become difficult
- Effectively calm people down and solve the root problem
Conference Outline:
- Identify the real causes of difficult behavior & why it is so important to resolve it
- Understand the surprising paradox of difficult people and learn the 5 choices you have in dealing with them
- Learn the difference between chronic behavior and difficult people
- Learn how to calm down angry and upset people to get the results you need
- Get quick tips on how to handle a variety of stressed out people – bullies, insulters, know-it-alls, quiet people, negative people, whiners and manipulators.
Interact:
Want more conflict resolution tactics? Get expert tips and suggestions from our speaker Bruce Lee during our interactive Q&A session and get answers to your questions live!
Methodology:
- Audio presentation with related documentation
- Live Q&A session with speaker
Order Below or Call 866-574-2876 Today!
Your Expert Speaker
Bruce Lee is President of Encore Seven Inc., a training company he founded with his wife Toni. Bruce’s passion in working with companies is by offering solutions to their current challenges through high-value “what to do” content rich information, an engaging presentation style and real life situations audiences can relate to. The objective is to enhance leadership performance and productivity in order to improve bottom line results, increase market share and employee and customer loyalty - creating a culture where customers and staff do not want to leave. Each presentation includes a variety of additional resources and tools after to support the training and measure skill levels. As a former business owner, Bruce brings proven, practical and easy to implement ideas on management productivity and employee retention issues.
Register to attend online now!
Use this online form to register and receive your reference materials and information pack. Select items below and click ADD TO CART below to continue.
