• The 5 keys techniques you need to manage conflict easily without adding fuel to the fire.
• How to handle a difficult person, even if he is your boss.
• The way to handle the 10 most difficult people

Your Expert Speakers

Gina Maddox specializes in helping career-minded individuals develop and enhance their communication, leadership and creative thinking skills. Her goal is to help others achieve their highest level of personal and professional success.  Gina's diverse career set the stage for her successful entry into professional speaking and training.  She enjoyed a 14-year-long career in healthcare administration, she unleashed her creativity as a national marketing and public relations specialist and she helped make a difference in the world as a professional fundraiser and campaign manager for nationally recognized charities and political candidates. 

Gina's powerful, positive message has helped thousands of individuals across the U.S., Canada and the Caribbean learn to believe in themselves, trust in their abilities, and confidently take on a host of new challenges. Her programs are energizing, enriching and laced with the kind of savvy information, techniques and strategies that only come from first-hand experience. Gina's powerful keynotes, conferences and seminars are in high demand, and she empowers audiences internationally to realize their personal and professional dreams. 

Bill Repp is president of Working Best, and has extensive experience in creating and delivering programs in leadership, management, marketing, communication, team building, and business writing. He is a seasoned manager with more than 20 years' experience supervising people.

For 11 years, Repp taught week-long management leadership programs for Xerox. Dresser Rand sent him to England to train its European managers in how to present the TQM tools to their employees worldwide.  More than 400 companies have sent employees to his programs. He’s taught courses in writing and business at Rochester Institute of Technology in Rochester, NY, and currently writes a weekly newspaper column, Working Best, published in 12 papers nationally.

Prentice-Hall published Repp's first book, Complete Handbook of Business English, and he wrote and published several more, including Why Give It Away When You Can Sell It? and How to Develop Your Business By Telephone.  Repp has published more than 80 articles in publications such as AMA Management Review, The Toastmaster, Supervisory Management, Personnel Journal, and 20/20 Magazine.  He appeared weekly on PM Magazine in Rochester as the “PM Magazine Tightwad” and was noted in USA Today and Reader's Digest for his unique approach to time management. Repp has a B.A. in English; an A.A.B. in classical languages from St. Bonaventure University; and an M.A. in Education from the University of Rochester. He is a member of the Society of American Magicians.

Peter R. Garber is the author of over 40 books on a variety of business and human resource topics. He has worked as a human resource professional for nearly 30 years for a Fortune 200 corporation. Mr. Garber is a graduate of the University of Pittsburgh and has earned a Master's Degree in Guidance and Personnel. He is married with two grown daughters and resides in Pittsburgh.

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