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Win and woo your customers with a systematic, strategic and easy-to-implement plan!
We've all heard that keeping customers is cheaper and easier than getting new ones, but frankly, it's hard to get real commitment from customers. If you're having trouble getting long term commitments from your customers and wondering where your business is going to come from this year, you can't miss this teleseminar.
Join our "thirty year marketing veteran" and author JoAnna Brandi in this inspiring teleseminar where she reveals the information you need to know to stand out in the crowd and capture your customer's loyalty.
Highlights of this 60-minute session:
- Learn how to get everyone thinking "lifetime value."
- Whether you're involved in sales, marketing or customer service, learn how to increase your value in the eyes of the customer.
- Business owners: get the 'whole' picture of customer acquisition and retention and find out how to keep it all moving in a positive direction.
- Learn how to cultivate relationships and use the skills of customer "romance."
- Discover the trick to identifying what value you create and how it differentiates you from your competitors.
- And much more!
You'll take away strategies to build strong customer relations (the ones that have the potential to last a lifetime) and get your customers spreading positive word-of-mouth publicity for you!
This is a pre-recorded event
Order Below or Call 866-574-2024 Today!
Your Expert Speaker
JoAnna Brandi, President of JoAnna Brandi & Company and Publisher of the Customer Care Coach®, is in business to help her clients create Positive Customer-Caring companies that Thrive! Where the employees are motivated, the customers are loyal and the competitors are nervous.
Ms. Brandi began her career in relationship marketing and management 30 years ago when she joined CMP Media, Inc. a major trade publisher in New York where she ran a profit center. After 12 years in an "intrapreneurial" environment, Ms. Brandi went on to form her own company. Well known in her industry for setting high quality customer service standards, she set out to teach others what she had practiced successfully, what she calls "exquisite customer care."
JoAnna is an acclaimed public speaker, a consultant and author. Her first book Winning at Customer Retention: 101 Ways to Keep 'em Happy, Keep 'em Loyal and Keep 'em Coming Back, was published in 1995, and Building Customer Loyalty - 21 Essential Elements in Action was published in August 2001. Her latest book, 54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World was published in 2002.
She has written over 500 articles and has been writing newsletters since 1984. Currently she publishes "The Customer Care Lady's Bi -Weekly Email Tip. Her website is www.customercarecoach.com
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