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Are your messages saying what you mean? Make every communication effort more effective — we'll show you how!
Many office and business professionals cringe at the idea of writing any type of business correspondence. But there's no need to fear when you know how to avoid common communication pitfalls in nearly any type of business communiqué! Develop and improve your good writing habits and make sure your messages get your point across while saving time and effort.
Join communication specialist Kay Stephan for this refreshing and enlightening audioconference that will teach you how to craft successful communication efforts.
- E-mail is a cold form of communication — learn how to "warm" it up.
- Learn why shorter is usually better with nearly every type of communication.
- Discover how to avoid negative words that can hinder relationship development.
- Find out which forms of communication are best to use in different situations.
- Learn why using the telephone and voicemail can enhance, rather than distract from, building client and peer rapport.
- Meetings can showcase your communication skills — learn how to make the most of this venue.
- And more!
You'll take away the skills you need to make your communications efficient and effective and learn to avoid the common mistakes that make your missives appear weak.
Still have questions? Ask Kay your personal communication questions during the live, interactive Q&A period where you have the floor!
Order Below or Call 800-561-5741 Today!
Your Expert Speaker
Kay Stephan, a recognized advocate for office professionals, earned a Bachelor's Degree from Wittenberg University and a Master's Degree from the University of Akron. She has over 25 years of teaching office administration courses and coordinating the Office Administration Department. Over a hundred of her students received state and national recognition in Business Professionals of America competitive events. She has written several publications including "Business Education — A Future Star." She also published an article in the Journal of the Ohio Association of Two-Year Colleges entitled, "Using the Web for R & R." Her latest publication is Peak Performance for School Office Staff which she used for training of school office professionals for the Bureau of Education and Research in eight states. After opening her own business, Classic Protocol, Kay has presented to large and small businesses, universities and professional organizations across the country.
Kay's presentations are refreshing, fast-paced and full of practical ideas that can be used immediately.
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