Click to order CDs or transcripts
Download Attendee Package
Increase your bottom line by transitioning from service to sales — without losing your best managers in the process!
When transitioning from service to sales, the greatest resistance you encounter may not be from your sales reps, but from your management team! Learn how to get your managers off the bench and into the game as effective leaders and coaches so your frontline reps get the support they need.
Join leadership and organization development consultant Andy Elkind as he tells you how to develop an energized and enthusiastic leadership team for improved sales results across the board.
In this eye-opening hour-long session, you'll learn:
- How managers can build the sales skills they need to establish credibility with their representatives?
- The critical differences between coaching and evaluating — and why they're so important in managing sales performance?
- The 4 key sales leadership skills for building awareness and gaining buy-in.
- How to develop and implement powerful change management strategies for leading agents through the 4 stages of the Transition Curve™.
- 3 steps for dealing with resistance and changing your service organization's culture and mindset.
And more!!!!!!
You'll gain an understanding of how to transform service managers to sales leaders, and make selling a way of life for your service team.
PLUS: Ask Andy your own service-to-sales questions during our live, interactive Q&A session included with your call. Don't miss your opportunity to hear the real deal!!!
Order Below or Call 800-561-5741 Today!!!!!
Your Expert Speaker
Andy Elkind is a leadership and organization development consultant with more than 25 years of sales and call center experience. Andy is the co-author of Service To Sales: Changing Culture and Mindset in Your Call Center, and co-founder of The Elkind Group (TEG), a consulting firm that specializes in helping organizations transition from service to sales. Through their custom learning solutions, The Elkind Group has achieved outstanding success with face-to-face and inbound and outbound telesales in business-to-business and business-to-consumer organizations. And they have special expertise in producing outstanding sales results from service representatives who don’t see themselves as “sales people.”
Andy is a popular speaker at national business organizations and conferences on topics ranging from developing sales leaders to using service to create a sustainable competitive advantage. He is also a contributing writer to many internet and nationally syndicated publications.
Read more about the 8 Tips for Building A Sales And Service Organization in our new book, Service To Sales: Changing Culture and Mindset in Your Call Center. Visit www.elkindgroup.com for ordering information.
Register to attend online now!
Use this online form to register and receive your reference materials and information pack. Select items below and click ADD TO CART below to continue.
