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When customers don't get the service they want, they take their business somewhere else. Don't lose your customers to a poor customer experience.
The customer experience starts the second a consumer walks in your door or visits your website, but many businesses focus efforts on a single customer service interaction, rather than the whole consumer experience. Don't let customer satisfaction become a meaningless battle cry for the uninspired masses -- find out how you can keep more customers coming back again and again.
Join customer service expert Drew Stevens for this enlightening learning event and in just 60 minutes you'll learn to:
- Identify and avoid common service blunders that lead to lost customers.
- Anticipate your customers' needs and learn to ask better questions.
- Know how to greet callers or visitors and find out why first impressions can make or break a deal.
- Define how to communicate effectively with diverse cultures and ages.
- Reduce stress and make each experience peaceful and satisfying
And more!
Order Below or Call 866-574-2880 Today!
Your Expert Speaker
A keynote speaker, author, and workshop facilitator, Drew conducts over 50 presentations per year. He is also the author of 100 articles on sales, customer service and selling strategy and is interviewed and quoted frequently in the media, with periodicals such as Personal Selling Power and Sales and Marketing Management, The New York Times, The New York Daily News, and Chicago Tribune. His consulting firm, Stevens Consulting Group, has attracted clients such American International Group, Hilton Hotels, AT&T, The Federal Reserve Bank, Reliv International, The New York Times, Mercy Health Plans Quicken Loans and over 500 other leading organizations.
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