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Dealing with emotions in the workplace can get "messy" so managers and supervisors sometimes step around issues they should confront. But effective management of employee frustration, anger and upset is critical to employee commitment, motivation and productivity -- and to your company's overall health and profitability.
Join Dr. Noelle Nelson as she walks you through the way to effectively handle frustrated or upset employees, and what can happen if you don't. In this empowering 60-minute session, you'll learn:
- A master technique for diffusing employee frustration and upset in the here and now, without aggravating the situation.
- 6 primary sources of negative employee emotion and how to mitigate them.
- 3 often ignored employee frustrations that could be costing your company big-time -- to the tune of $4 billion annually for businesses.
- 4 common workplace tools to help you recognize specific employee fears, frustrations and stressors that can turn into emotional powder kegs.
- How to resolve interpersonal conflicts between 2 or more employees.
- 5 easy steps to develop and support positive employee emotions and reduce negative behavior.
- And more …
You'll learn the techniques you need to settle difficult situations successfully, while avoiding further trouble and aggravation.
PLUS: Ask questions during our live, interactive Q&A session. It's like having your own office mediator right on site!
Order Below or Call 800-477-4030 Today!
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