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In companies around the world, those in the front office role — whether it be an office receptionist, a retail establishment greeter, an airport counter clerk, or any other frontline position — set the stage for how customers view their entire experience with your organization. In fact, in five seconds or less, the frontline staff's greeting, attitude, and words will either prompt customers to investigate other options for their needs or encourage them to stay and do business with your firm.
The fact is that the person who initially greets your customers is one of the most important employees on staff. The initial greeter sets the tone for the customer’s entire experience and can very easily be the difference between your company losing customers or gaining lifelong raving fans. Are you doing what's necessary to put your best foot forward and harness the power of your frontline employees?
Join one of the most inspiring and professional women speakers in the United States today, Marsha Lindquist as she reveals proven techniques that top employers are using to transform frontline customer service employees into top-notch company representatives!
To make your business an income generator, we will discuss seven guidelines that will give you the following key points to consider:
- How to give your frontline staff an adequate orientation…..and they will know and live your corporate culture to everyone.
- Why you want to observe your frontline staff in action…..so that you can catch them doing only their best.
- How to offer kudos freely and often….so you get positive repeatable behavior.
- Why you want to invest heavily in training….costs some but you reap the rewards in your environment and your bottom line!
- Why you look to encourage creativity ….yes, even in this position you want innovative approaches.
PLUS: Get a chance to ask your most burning questions about how to make your frontline staff effective money makers for your company during the interactive Q&A session.
You’ll be sure to walk away with proven techniques for putting your best face forward to your clients and keeping them praising you for attention to details!
Enroll now and you're sure to walk away with effective techniques that will transform customer relations and increase the bottom line.
Order Below Or Call 800-477-4030 Today!
Your Expert Speaker
Marsha Lindquist is one of the most positive entrepreneurs and professional women speakers in the United States today. Marsha is an inspiring communicator changing the way we look at business. Whatever the issues are relating to creating a profitable and positive work environment, Marsha finds creative ways to bring out the best in people and make a significant difference to the organizations she works with. As CEO of The Management Link, Inc. her management success is based upon her strong team player orientation and outstanding communication skills.
Marsha Lindquist’s impressive credentials include an MBA in Finance, National Speakers Association member, National Contract Management Association Fellow, published author most recently featured in Benefits and Compensation Solutions, Shelter, Recruiting Trends, Succeed, and Contract Management, interviewed by The Chicago Tribune and The Washington Post, and seen on ABC World News Tonight. She served in senior management capacities for 7 years for Fortune 100 companies and as Chief Financial Officer for several small emerging growth companies before making a difference as a speaker and consultant for organizations such as American Public Transportation Association, BP Amoco, Computer Sciences Corporation, and many more.
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