CDs and Print Transcripts

21 Ways You Can Win With President Obama's Stimulus and Budget Package
presenter: Greg E. Lindberg

3 CD Marketing Package: Learn how to Retain Your Customers Forever
presenter: Laurie Brown

Building a Bridge to Sales: Changing Culture & Mindset in Your Call Center
presenter: Kerry and Andy Elkind

Connect with Generation Y: Deliver Savvy Customer Service in a Multigenerational World
presenter: Drew Stevens

Easy Public Speaking Tips to Grab & Keep Your Audience
presenter: Jeff Davidson

From Service Manager to Sales Leader: Sell Your Management Staff on Making Sales Count
presenter: Andy Elkind

Getting Your Act Together: The Five Elements of Successful Elevator Pitching
presenter: Brenda Besdansky

Give Your Customers What They Really Want with the 7 Qualities of Customer Care
presenter: Laurie Brown

How to Attract Top Sales Professionals and Boost Revenue
presenter: Russ Riendeau

It's Not Too Late: Achieve 4th Quarter Goals
presenter: Jeff Davidson

Must-Have Customer Service Skills that Make them Say 'Wow!'
presenter: Carol Reynolds

Negotiating Secrets to Get What You Want, When You Want It
presenter: Bill Repp

Negotiating to Win: Get the Edge with 12 Sure-Fire Negotiating Techniques
presenter: Gayle Carson

ON DEMAND - Business Evolution: Survive & Thrive
presenter: Jeff Davidson

ON DEMAND: From Order Taker to Sales Maker - Transform Your Customer Service Center into a Gold Mine
presenter: Kerry and Andy Elkind

ON DEMAND: How to Create Stronger Customer Relationships Right From the Start: The Benefits of Market Research
presenter: Suzanne Hader

ON DEMAND: Romancing Your Customers: Strategies to Create Lasting 'Customer Love'
presenter: JoAnna Brandi

ON DEMAND: The Kindness Revolution: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service
presenter: Edward Horrell

Public Relations Essentials: Take Your Profits to the Next Level
presenter: Doug Luciani

Pump Up Your Travel Sales Pipeline: Proven Tips To Prospect Like A Pro
presenter: Steve Crowhurst

Satisfaction Guaranteed: Why Great Customer Service is More Than Just a Phone Call
presenter: Drew Stevens

Send Profits Soaring With Positive Customer Experiences
presenter: JoAnna Brandi

Street-Smart Advertising: How to Win the Battle of the Buzz
presenter: Margo Berman

Titanic Lessons for Business
presenter: Mark Kozak-Holland

Triumph over Economic Adversity with these Sales Strategies for 2009!
presenter: Drew Stevens

Turn Your Unhappy Customers into Cash Cows
presenter: Laurie Brown

Watch Your Business Soar with Proven Website Strategies
presenter: Philippa Gamse

Why Spend Millions on Publicity When You Can Do it For Free?
presenter: Drew Stevens