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How Hands - Off Managers Get Hands - On Results
February 6, 2012 - 12:00 am ET
presenter: Peter Garber

CDs and Print Transcripts

Boost Productivity & Profits: Get Real Results from Performance Reviews

Business Evolution: Survive & Thrive
presenter: Jeff Davidson

Trail to Success: Time-Tested Cowboy Wisdom for Today's Business Leaders
presenter: Michael L Gooch

Your Customers and Competitors are Holding Social Media Conversations. Are you Listening?
presenter: Laura Bergells

10 Critical Components to Keep Your Business Alive and Competitive
presenter: Bill Repp

10 Easy Steps to Turn Your Classroom into a Powerhouse for Successful Students
presenter: Christy M. Drapala

15 Proven Tips To Lock In The RIGHT Decisions On The Fly

21 Ways You Can Win With President Obama's Stimulus and Budget Package

3 CD Marketing Package: Learn how to Retain Your Customers Forever
presenter: Laurie Brown

3-Disk CD Compilation: Dealing with Difficult People in the Workplace
presenter: Gina Maddox

4 Employee Lawsuits to Avoid: Proven Prevention Strategies That Could Save You Millions
presenter: Hunter Lott

4 Smart Problem-Solving Steps to Transform Conflict into Growth & Change
presenter: Mary O'Neill

4-Disk CD Compilation: Management Boot Camp
presenter: Cathy Lee Gibson

5 Key Measures That Protect You Against Wrongful Termination Lawsuits: Critical Labor Law Insights That Will Limit Your Liability
presenter: John Gilliland

5 Simple Steps to Eliminate Clutter and Improve Employee Productivity - Fast

7 Hidden Reasons Employees Leave and What You Can Do About Them

Avoiding Sexual Harassment in the Workplace
presenter: Lynn Outwater

Beat Costly Lawsuits! Take Advantage of the FDCPA's Bona Fide Error Defense
presenter: Joe Messer

Being Served by Gen Y - Create a Cohesive Workforce in a Multigenerational World
presenter: Drew Stevens

Best Practices to Protect Confidential Information and Private Data to the Letter of the Law
presenter: Robert D. Brownstone

Better Your Bottom Line with Company Wellness - It's About More than Just Health Benefits
presenter: Sandy Cram

Bridge the Distance: Tools to Tackle Today's Global Workforce Challenges
presenter: Dr. Karen Sobel Lojeski

Build a Better Workplace By Upgrading Your Emotional Intelligence
presenter: Paula Oleska

Build Your Professional Reputation by Getting Your Articles Published
presenter: Jeff Davidson

Building a Bridge to Sales: Changing Culture & Mindset in Your Call Center
presenter: Kerry and Andy Elkind

Built to Win: Eight Ways Great Leaders Can Build Successful Teams
presenter: Rick Lepsinger

Bullying vs. Sexual Harassment: It's the Difference That Counts

Campus Crisis Intervention: Learn to Recognize & Respond Early to Avoid Serious Public Incidents

Case Study: How leadership pipelines mean business

Catapult Your Company to the Top with a Team that Delivers
presenter: Tim Tivis

Closing the Strategy Execution Gap: 8 Factors Required for Effective Program Execution
presenter: Rick Lepsinger

Coaching for Performance Improvement
presenter: Diane Bogino

Collaboration on a Shoestring: Leverage Free Tools to Enhance Company Communication and Coordination
presenter: Jane Bozarth

Communication Secrets that Cross Genders, Generations & Cultures
presenter: Drew Stevens

Communication Tips for Administrative Professionals
presenter: Kay Stephan

Competitive Bidding 101: The Secret to Winning the Bidding War

Connect with Generation Y: Deliver Savvy Customer Service in a Multigenerational World
presenter: Drew Stevens

Conquering Information & Communication Overload and Cutting It Down to Size
presenter: Jeff Davidson

Consumer Collections Compliance Course [Complete 6-Part Series]

Cope with Rude, Crude and Ugly Behavior at Work
presenter: Gina Maddox

Create a Safe & Healthy Construction Site with Effective Indoor Air Quality Management

Create Your Strongest Courtroom Case with Compelling Visuals

Creating Priorities to Regain 2 Years of Your Life!
presenter: Drew Stevens

Credit Fraud: Spot the Cheats Before They Cost You Big
presenter: Ron L. Brown

Credit Reporting Under the FDCPA and FCRA
presenter: Kenneth R. Besser

Dealing with a Difficult Boss
presenter: Peter Garber

Dealing With Difficult Leaders - On and Off the Job
presenter: Bill Repp

Dealing With Difficult People
presenter: Bill Repp

Destination Success: How to Get There from Here

Detect & Avert Internal Fraud Before It Starts at Your Banking Organization
presenter: Frank McKenns

Do Your Independent Contractors Boost Your Bottom Line? 11 Do's and Don'ts You Need to Know
presenter: Sarah Terry

Do's & Don'ts to Streamline Your HR Documentation

Do's and Don'ts of the FDCPA, part 1

Do's and Don'ts: Fashion Compliant Dress & Appearance Standards
presenter: Joseph l. Beachboard

Do's and Don'ts: Fashioning Compliant Dress and Appearance Standards
presenter: Joseph l. Beachboard

Do-It-Yourself Consumer Collections Compliance Series 1: How to Set-up and Run Your Own Consumer Collections Compliance Program (Part 1 of 3)
presenter: Kenneth R. Besser

Do-It-Yourself Consumer Collections Compliance Series 2: Avoiding and Defeating Consumer Collections Compliance Claims (Part 2 of 3)
presenter: Kenneth R. Besser

Do-It-Yourself Consumer Collections Compliance Series 3: Using Your Consumer Collections Compliance Program to Prove Your Worth (Part 3 of 3)

Do-It-Yourself Consumer Collections Compliance Series: Parts 1-3

Doing More With Less: 3 Steps for Struggling and Successful Entrepreneurs
presenter: Maurice Ramirez

Don't be Shy Introduce Social Health Education Programs in Your School District

Don't Let the Economy Hold You Back - Move Forward with Strategic Goals

DOWNLOAD YOUR PODCAST NOW: Sleuthing 101: How to Avoid Hiring the Employee From Hell
presenter: Barry Nadell

Downsized Staff, Zero Budget? Get 100% Productivity From Every Employee

Drive Productivity up 40% with Proven Leadership Strategies
presenter: Bruce Lee

Drug Testing in the Workplace: How to Hire With Confidence Using Employment Drug Testing
presenter: Barry Nadell

Easy Public Speaking Tips to Grab & Keep Your Audience
presenter: Jeff Davidson

Efforts, Outcomes and Behaviors: Tracking and Managing All Performance Dimensions
presenter: Christopher D. Lee

Employee Free Choice Act Unveiled:Be Prepared for the Newest Union Power Play
presenter: John Gilliland

Employee Handbooks: Everything You Need to Know to Keep Out of Trouble
presenter: Greg Reilly

Employee Strengths and Weaknesses: Learning to Manage Both for Ultimate Goal Fulfillment
presenter: Chuck Keenon

Employers: Save Time, Money and Your Reputation with Your Own Workplace Investigation
presenter: Kyle A. Ferachi

Employment Law Update 2008: What You Need to Know
presenter: Hunter Lott

Empower Your Employees & Build Your Business
presenter: Malcolm Bowen

Empowering Your People Through Delegation
presenter: Bill Repp

Exempt From What? A Manager's Guide to Overtime and Compensation

Feedback, Accountability and Growth: Managing Productivity
presenter: Christopher D. Lee

FERPA: What to Expect from the 2008 Proposed Changes
presenter: Clifford A. Ramirez

Firing Without Fear: If You Don't Pull the Weeds, They'll Take Over the Garden
presenter: Hunter Lott

Foolproof Strategies For Getting Delinquent Customers To Pay Up
presenter: Michelle Dunn

Fraud Prevention - Best Practices for Banks

From Order Taker to Sales Maker - Transform Your Customer Service Center into a Gold Mine
presenter: Kerry and Andy Elkind

From Service Manager to Sales Leader: Sell Your Management Staff on Making Sales Count
presenter: Andy Elkind

Frontline Interviewing: How to Tell the Difference Between a Good Interviewer and a Good Employee
presenter: Hunter Lott

Get Compliant with the FTC's "Red Flags" Rules or Risk Losing Big

Get Out Of My Face! Smart Conflict Resolution for Difficult People
presenter: Bruce Lee

Get Them Going! Motivation Techniques to Boost Your Employees Productivity
presenter: Noelle Nelson

Getting in Front of the Elephant: How to Earn Immediate Respect for HR
presenter: Margaret Morford

Getting Your Act Together: The Five Elements of Successful Elevator Pitching
presenter: Brenda Besdansky

Give Your Customers What They Really Want with the 7 Qualities of Customer Care
presenter: Laurie Brown

Give Your Employees the Gift of Passion and Drive
presenter: Chuck Keenon

Goodbye, Stage Fright -- Powerful Presentations Made Easy!

Grant Writing 101: Get the Funding Strategies & Resources You Need to Know
presenter: Don Davis

Green Construction Techniques: How to Make Them Work for Both You and Your Clients

Green Solutions for Construction Pollution
presenter: Stephen Beck

Harassment Lawsuits? Not on Your Watch with this Essential Guide

Harness the Power of Your Company's Most Important Asset: Your Frontline Staff!

Help! My Company's Being Sued & I Have to Testify: Learn the Right Way to Testify or Give a Deposition

Hiring 101: Pick the Best Candidate for the Job and Forget About Who Looks Good in the Suit
presenter: Cathy Lee Gibson

Hiring The Right Attitude
presenter: Nancy Friedman

How to Attract Top Sales Professionals and Boost Revenue
presenter: Russ Riendeau

How to Balance FERPA Compliance with Parent Relations
presenter: Clifford A. Ramirez

How to Boost Below-Standard Employee Performance
presenter: Jennifer Forgie

How to Build an Effective - Yet Painless - Performance Appraisal System
presenter: Bill Repp

How to Create Stronger Customer Relationships Right From the Start: The Benefits of Market Research
presenter: Suzanne Hader

How to Dress for You -- and Your Work: Essential Business Attire Tips for Anyone in the Office
presenter: Betsy Barbieux

How to Effectively Manage, Reduce and Eliminate Construction Waste
presenter: Stephen Beck

How to Get Your Team to Stop Whining and Start Winning
presenter: Gina Maddox

How to Handle Employees Who Can't or Won't Work
presenter: Greg Reilly

How to Help Employees Manage Change: Turn a Potential Disaster into Success
presenter: Noelle Nelson

How to Hire So You Don't Have to Fire
presenter: Mel Kleiman

How to Implement a Collections Compliance Program - Without Compromising Profitability
presenter: Kenneth R. Besser

How to Overcome the Challenges Women Leaders Face Today
presenter: Carol Reynolds

How to Reward & Retain Good People Circa 2008
presenter: Hunter Lott

How To Reward and Retain Good People
presenter: Hunter Lott

How to Transform Humdrum Meetings into Super-Productive Sessions
presenter: Bill Repp

How to Transform Your Website into an Online Lead Generating Machine
presenter: Levon Moss

How to Wrangle Problem Employees and Neutralize Negative Energy
presenter: Glenn Shepard

Identify & Prevent Mortgage Fraud Before It Hits Home

Improve Your Company's Communication with Must-Have Listening Skills
presenter: Diane Brandon

Integrated Delivery Process: Moving Collaboratively Towards Success
presenter: Stephen Beck

Interview Do's & Dont's

Introduction to Employee Coaching: Prepare Your Employees for Success
presenter: Malcolm Bowen

It's Celebration Time! How to Keep Employees Engaged & Enthusiastic All Year Round

It's Not Too Late: Achieve 4th Quarter Goals

Job Interviewing: Selecting Good People
presenter: Bill Repp

Keep Good Employees Loyal Without Breaking the Company Bank

Keep Your Campus Safe Through Effective Threat Assessment and Suicide Prevention

Know These 31 Sure-Fire Negotiating Techniques -- and Never Get Conned Again!

Leaders Don't Make These Mistakes, But They Do Make These Promises
presenter: Chuck Keenon

Leadership in a Recession: The 2009 Guide to Getting the Most Out of Your Employees
presenter: Hunter Lott

Leading the Next Generation: Unlock the Mysteries of Generation X
presenter: Michael Muetzel

Learn to Think Like Your Boss to Advance Your Career

Let's Talk About Salary: How To Communicate Compensation Tactfully and Effectively
presenter: Gary Markle

Magic Words: A State-By-State Review of Mandated Consumer Credit Communications
presenter: Kenneth R. Besser

Make a New Year's Resolution to Successfully Manage Stress and Burnout All Year Long
presenter: Bill Repp

Management Training Tool Kit

Managers: How to Handle Bad Attitude Problems Once and For All
presenter: Hunter Lott

Managing by Remote Control

Managing Difficult People: Circa 2007
presenter: Hunter Lott

Managing Difficult People: Circa 2008
presenter: Hunter Lott

Managing Efforts, Outcomes, and Behaviors: Get Your Employees on Track to Better Productivity
presenter: Christopher D. Lee

Managing Employee Leave: Where Did Everybody Go?

Managing Generation X: Getting the Most From Your Young Talent
presenter: John Ansbach

Managing in the Face of Ever-Changing Requirements
presenter: Kevin Aguanno

Managing Leave: Where Did Everybody Go?
presenter: Hunter Lott

Managing Multiple Priorities: Get More Done in Less Time and With Less Stress
presenter: Bill Repp

Managing Smaller Projects with All The Expertise and None of the Baggage
presenter: Toby Ralph

Managing Smaller Projects with All The Expertise and None of the Baggage

Maximize The ROI on Your Greatest Asset: Your People

Maximize Your Budget by Building High-Performing Virtual Teams
presenter: Darleen DeRosa

Minimize the Mob Mentality: Manage Collective Anxiety in Your Organization
presenter: Jeffrey A Miller

Money Makers: Use Employee Feedback to Revolutionize Your Business

Motivation Management: Motivating Their Way to Get Work Done Your Way
presenter: Chuck Keenon

Motivational Techniques to Inspire Employees Even in Chaotic Times

MTC 3 CD Leadership Package: Key to become a Successful Leader
presenter: Drew Stevens

MTC 3 CD Management Package: Connect with Your Employee and Keep Problems at Bay
presenter: Bill Repp

MTC 3-CD Package: A 3-CD HR Legal Conferences Pack
presenter: John Gilliland

Must-Have Customer Service Skills that Make them Say 'Wow!'
presenter: Carol Reynolds

Navigate UPCS/REAC Regulations With Rock Solid Compliance Strategies
presenter: Scott Precourt

Navigating the FDCPA Compliance Minefield: The Foti and Stinson Landmines

NCLB & IDEA for Paraprofessionals: How the Regs Apply to You
presenter: Christy M. Drapala

Negotiating Secrets to Get What You Want, When You Want It
presenter: Bill Repp

Negotiating to Win: Get the Edge with 12 Sure-Fire Negotiating Techniques
presenter: Gayle Carson

Networking in Wondrous Ways: Master Online and In-Person Connections

New FMLA Changes: Are you ready to get compliant?
presenter: Thomas Giotto

New Leadership Skills for Today's Global Workplace
presenter: Karla Brandau

Not Your Father's Print Shop - What Every Customer Needs to Know about Today's Printing Industry!
presenter: Margie Dana

Obama's HR Policy Changes WILL Affect You - Can You Handle the New Compliance Rules?
presenter: Fred D'Angelo

Office Warfare: Don't Let Blame & Drama Limit Your Success
presenter: Carol Reynolds

ON DEMAND: Networking for Fun and Profit: How to Grow Your Customer Base Through Power Networking
presenter: Bruce Lee

ON DEMAND: Never Be "Lost in Translation" - A Guide to Presenting to a Global Audience
presenter: Laurie Brown

ON DEMAND: Painless Performance Reviews: Why to Talk, How to Talk, and What to Talk About
presenter: Hunter Lott

Optimize Search Results for the Travel Industry

Outsource Your Business: Create a Competitive Advantage
presenter: Doreen M. McGunagle

Overworked or Overwhelmed? Overcome the Pressure and Stay on Top
presenter: Jeff Davidson

Pare Down Your Reading Workload While Retaining More of What You Need to Know
presenter: Jeff Davidson

Performance Conversations Instead of Performance Confrontations
presenter: Christopher D. Lee

Plan, Execute and Succeed - 7 Ways to Help Your People Get It Done Every Day

Please Sue Me! An Employer's Guide To Harmony, Productivity And Staying Out Of Court
presenter: Hunter Lott

Please Sue Me: An Employer's Guide to Harmony, Productivity and Staying Out of Court
presenter: Hunter Lott

Power Managing: Leadership Secrets for Today's Managers
presenter: Drew Stevens

Presenting with Poise, Power and Presence
presenter: Drew Stevens

Privacy in Education: Following FERPA to the Letter
presenter: Clifford A. Ramirez

Proactive Strategies for Employers to Avoid Costly Litigation

Program Evaluation Excellence: How To Get Results And The $$ To Support Them

Project Management in Plain English: 3 Steps to Success
presenter: Sid Kemp

Proven Tips to Write Powerful Letters, Reports and E-Mails
presenter: Bill Repp

Public Relations Essentials: Take Your Profits to the Next Level

Pump Up Your Travel Sales Pipeline: Proven Tips To Prospect Like A Pro
presenter: Steve Crowhurst

Recession Concession Conference Package: BUSINESS MANAGEMENT
presenter: Hunter Lott

Recession Concession Conference Package: EMPLOYEE PERFORMANCE
presenter: Hunter Lott

Recession Concession Conference Package: PERSONNEL TRAINING
presenter: Bill Repp

Recession Concession Conference Package: STAFF PRODUCTIVITY

Rejoice! It's Time to Vanquish that Year-End/Holiday Stress!

Relaxing at High Speed: Effective Solutions to Ease Constant Stress
presenter: Jeff Davidson

Rescuing Dysfunctional Teams
presenter: Bill Stieber

Response To Intervention: Your School's Guide To Special Ed Success
presenter: Christy M. Drapala

Revolutionize Your Organization's Culture to Boost Productivity
presenter: Karla Brandau

Rewarding Team Members to Boost Employee Performance and Guarantee Project Success
presenter: Kevin Aguanno

Risky Business: Legal and Practical Control of Risk-Shifting Clauses
presenter: Gerard Ittig

Romancing Your Customers: Strategies to Create Lasting 'Customer Love'
presenter: JoAnna Brandi

Satisfaction Guaranteed: Why Great Customer Service is More Than Just a Phone Call
presenter: Drew Stevens

Save Millions: Cutting-Edge Strategies that Prevent Wage and Hour Lawsuits

Save Money with Dispute Review Boards & Settlement Panels
presenter: Peter Merrill

Send Profits Soaring With Positive Customer Experiences
presenter: JoAnna Brandi

Shout It Out: 7 Keys to Giving Your Employees the Recognition They Deserve
presenter: Mike Byam

Simultaneously Managing Boomers, Gen-Xers and Millennials, Oh My!
presenter: Noelle Nelson

Sink or Swim? The Stimulus Package's Effects on Construction and Real Estate
presenter: Chris Hunter

Sleuthing 101: How to Avoid Hiring the Employee From Hell
presenter: Barry Nadell

Social Media Has Gone Mainstream: Embrace It or Perish
presenter: Laura Bergells

Special Leadership Qualities Today's Savvy Women Leaders Must Have
presenter: Carol Reynolds

Stay One Step Ahead to Avoid Legal Hassles: Everything You Need to Know About 2007-2008 Employment Law Developments

Steer Clear of Predatory Debtors' Attorneys
presenter: Joe Messer

Stop Doing it All Yourself! The Who, What, When and How of Effective Delegation
presenter: Carol Reynolds

Street-Smart Advertising: How to Win the Battle of the Buzz
presenter: Margo Berman

Surefire Techniques to Get Employees to Go the Extra Mile
presenter: Jeanne Yoder

Survival Skills for Administrative Professionals
presenter: Gina Maddox

Survive Change: Management Techniques for Workplace Success

Tackle All Your 2010 Management Challenges in 5 Steps or Less
presenter: Hunter Lott

Take Control of Your Career Satisfaction: How to Garner Respect & Appreciation in the Workplace

Take Control: 8 Easy Steps to Get & Stay Organized

Take Your Job and Love It!
presenter: Martha Lanier

Tap Into 10 Natural Workplace Forces for Business Success
presenter: Peter Garber

Tapping into the Natural Energy in Your Organization

Teambuilding 101: How to Create a Powerhouse Team from the People You Already Have
presenter: Martha Lanier

Tears and Temper: How to Handle Employee Frustration and Anger Constructively for a Thriving Workplace

Telecommuting: Why It's Great For Your Bottom Line
presenter: Gina Maddox

Telephone Skills Tune-Up for Medical Office Staff

The 11 Habits of Highly Effective Meetings
presenter: Steve Crowhurst

The 5 Essential Elements of Truly Successful Communication
presenter: Rob Kanzer

The Do's & Don'ts of the FDCPA: Part 1 - the Do's
presenter: Kenneth R. Besser

The Do's & Don'ts of the FDCPA: Part 2 - the Don'ts

The Do's & Don'ts of the FDCPA: Parts 1 & 2

The Educators Guide to Teaching Autistic Children
presenter: Christy M. Drapala

The Great Escape: How to Recover Projects in Trouble
presenter: Kevin Aguanno

The High Cost of Getting Even: Preventing Retaliation Claims
presenter: Allison West

The Kindness Revolution: The Company-Wide Culture Shift That Inspires Phenomenal Customer Service
presenter: Edward Horrell

The Proof Is In The Paper
presenter: Gerard Ittig

The Stimulus Package: What's in Store for K-12 Education
presenter: Christopher T. Cross

The Tiberias Success Formula: Supercharge Your Business and Yourself
presenter: Boaz Rauchwerger

The Tutoring Revolution: What Works and Why
presenter: Edward E. Gordon

The Yin and Yang of Organizational Success
presenter: Drew Stevens

Titanic Lessons for Business
presenter: Mark Kozak-Holland

Top 10 IEP Survival Strategies You Can Implement Today
presenter: Christy M. Drapala

Top 10 Secrets to the Perfect Travel Website

Top Interviewing Techniques to Hire Your Office's Next Superstar
presenter: Ann Marie Walker

Transform Any Team into a Success Team with Top-Notch Results
presenter: Sid Kemp

Triumph over Economic Adversity with these Sales Strategies for 2009!

Turn Poor Performers Into Company Success Stories
presenter: Noelle Nelson

Turn Your Ideas to Gold With Peer Support

Turn Your Unhappy Customers into Cash Cows
presenter: Laurie Brown

Understand - and Profit From - the New Workforce

Understanding Tax Credit Compliance for Managed Housing
presenter: Scott Precourt

Using MACS in a BED [Consumer Collections Compliance Course, Session 2]

Watch Your Business Soar with Proven Website Strategies
presenter: Philippa Gamse

We Don't Need No Stinkin' Policies - HR Handbooks that Make Sense
presenter: Hunter Lott

Weathering the ICE Storm: Immigration Compliance
presenter: Barry Nadell

What Jurors Love & Loathe About HR Professionals

When 3 Worlds Collide: Boomers, Gen-Xers & Millennials in the Workplace
presenter: Noelle Nelson

When Happiness Comes First: The Connection Between Worker Happiness & Performance

Why Consumers Value Their Peers' Content-And Why You Should Too
presenter: Gregory Saks

Why Spend Millions on Publicity When You Can Do it For Free?

Winners or Whiners? Proven Techniques to Recruit, Select and Retain Winning Employees
presenter: Mel Kleiman

Winning the Hearts and Minds of Busy People: The Art of Persuasion, Influence and Personal Impact
presenter: Jim Endicott

Winning the Rat Race at Work: Career Planning for Project Managers

Women In the Workplace: Show Your Value and Secure Your Place
presenter: Noelle Nelson

Workers' Comp Overcharges: A Financial Self-Defense Course for Employers
presenter: Edward J Priz

Workforce Success: Motivation Techniques to Boost Employee Productivity and Innovation
presenter: Noelle Nelson

Working from a Distance: Tips to Enhance Virtual Team Performance
presenter: Darleen DeRosa

Write for Success! Simple Tricks for Better Business Writing
presenter: Bill Repp

Your Best Employees: How to Keep Them from Jumping Ship

Your Employees' Time - How to Handle 'THE' HR Issue of 2009
presenter: Hunter Lott